Shipment

We are proud to offer free shipping on all orders!

  • National Shipments (USA): 14-34 working days approximately - 
  • International Shipments: Approximately 20-38 business days -

All orders are shipped from our factories within 3 to 15 working days.


-Cancellation: Orders can be cancelled within 24 hours, within working days, after placing the order. 

-Shipping Premium Express ( Anti-Lost and Theft Insurance ): Priority processing at the factory. Insurance against any type of unforeseen event: theft, loss, damage due to shipping...

-Packages are not processed or transported on weekends and local holidays.

-Please note that the estimated delivery times are approximate and may vary due to external factors, beyond Grotta Brand's control and the delivery service.

These factors may include, but are not limited to: extreme weather conditions, technical failures, delays at customs, etc..

-Also, keep in mind that during promotional campaign periods, delivery times may be longer than usual.


*You may receive your tracking code (along with shipping confirmation) in more than 2 days. This does not mean that your order has just been sent. It simply means that the tracking number has just been activated.


*Buyer is responsible for customs and extra customization issues.*

 The current situation of Coronavirus ( COVID-19 ) forces us to take precautionary measures for our customers and their families, and therefore, all orders placed since March 20, 2020 will have a delay of approximately 20-40 days. We sincerely regret the situation, feel responsible for your health, and need to ensure that each package arrives fully disinfected. Due to this problem, we have expanded our customer service team, so if you have any questions or concerns, we will be available Monday through Saturday 24 hours here : info@Grottabrand.com

Grotta Brand Co.